Privacy Policy - Risolutor
Risolutor Technologies Pvt Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you use our website, subscribe to our newsletter, or contact us. This may include:
- Name
- Email address
- Phone number
- Company name
- Job title
- Billing information
Non-Personal Information
We may also automatically collect non-personal information, including but not limited to:
- IP address
- Browser type
- Operating system
- Referring website
- Pages viewed
- Date and time of access
How We Use Your Information
We may use your information for the following purposes:
- To provide and maintain our website and services.
- To respond to your inquiries and provide customer support.
- To send you marketing and promotional communications if you have opted in.
- To improve our website and services.
- To enforce our terms and policies.
- To comply with legal obligations.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and collect information about your usage. You can manage your cookie preferences by adjusting your browser settings.
Sharing Your Information
We may share your information with third parties under the following circumstances:
- With service providers and vendors who help us operate and improve our website and services.
- With legal authorities when required to comply with applicable laws and regulations.
- In connection with a merger, acquisition, or sale of all or part of our company.
Refund Policy
This Refund Policy outlines the terms and conditions for refund requests related to our software and services. By using our website and purchasing our software or services, you agree to the following refund policy.
Software and Service Refunds
Eligibility
Refunds are available only under the following conditions:
- Quality Issues: If you encounter significant defects or issues with our software or services that prevent you from using them as intended, you may be eligible for a refund. In such cases, you must promptly report the issue to our customer support team.
- Non-Delivery: If you have made a payment but have not received access to the purchased software or services within the agreed-upon timeframe, you may be eligible for a refund.
Exclusions
Refunds are not available for the following reasons:
- Change of Mind: We do not provide refunds for purchases made due to a change of mind or for reasons unrelated to quality issues or non-delivery.
- Services Already Rendered: If you have received services, consulting, or development work from us, and they have been completed as agreed upon, refunds are not available.
Requesting a Refund
To request a refund, please contact our customer support team at contactus@risolutortechnologies.com In your refund request, provide the following information:
- Your name
- Order or invoice number
- Description of the issue or reason for the refund request
- Relevant proof, such as screenshots, error messages, or other documentation
We will review your request and, if eligible, process the refund within a reasonable timeframe.
Payment Method
Refunds will be issued through the same payment method used for the original purchase. Please allow for the processing time of your payment provider, which may vary.
Your Choices
You may have the following rights regarding your personal information:
- Access your personal information and request a copy.
- Correct or update your personal information.
- Delete your personal information.
- Object to the processing of your personal information.
- Withdraw your consent, where applicable.
To exercise any of these rights, please contact us at contactus@risolutortechnologies.com
Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child, please contact us, and we will take appropriate measures to remove the information.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. We will notify you of any changes by posting the updated policy on our website with the last updated date. We recommend checking this page periodically for any updates.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Risolutor Technologies Pvt. Ltd.
No.3/67-2, Muthu Krishnaperi, Alagulam, Thirunelveli - 627861